This past month or so, I have been in the throws of consoling a friend whose mother had a massive stroke. She was not found for two days because she was alone and could not move from the floor.
You probably know someone who had a similar medical issue in your life.
He has been going through the emotional challenges of asking why he didn’t get to her sooner, and how he is going to deal with her care when she can’t even feed herself.
Then, worst of all, the guilt kicked in when there was a tinge of relief when she passed away.
Presently, he is preparing the “Celebration of Life” funeral with renting a hall and all that goes along with that. People will be flying in from all over the country. And my friend must talk with all of them, who will be dealing with their own grief.
Being a salesman as he is, he tends to debrief after each call. He has come to a conclusion about human nature that is so profound that it warrants becoming this week’s tip.
He told me that most people have known someone who has had a stroke or died. It makes that person feel better if they can say that they understand because they can relate to your situation. Then they tell you THEIR story.
When under stress or grief, people tend to babble on about themselves. This happens in personal, business, and sales situations. It is off-putting and counterproductive.
Here’s the tip: When your customer, friend, or prospect is going through a life changing situation, say this, “Gosh, I can’t imagine what you are going through. Let me know what I can help you with.” Then shut the heck up and listen!